Privacy Policy

INTRODUCTION

This Privacy Policy describes the policies and procedures of Herbocleanz Solutions Private Limited (hereinafter referred to as “Herbocleanz”, “Company”, “we”, “our” or “us”) on the collection, use, and disclosure of your information on www.herbocleanz.com (the “Site”) and the features, content, services, and products we offer (collectively, the “Offerings”). This Privacy Policy is subject to the Terms and Conditions available on our Site. In the event of any inconsistency, the Terms & Conditions shall prevail. By accessing or using the Offerings, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information as outlined in this Privacy Policy.

SCOPE OF PRIVACY POLICY

This policy applies to personally identifiable information (“Personal Information”) gathered when you access or use our Offerings. It also covers Personal Information shared with us by our business partners or collected through third-party tools integrated with our services.

This policy does not apply to third-party websites or services we do not control. We encourage you to read their respective privacy policies when accessing them via our platform.

INFORMATION WE COLLECT

ACCOUNT INFORMATION
When you register or make a purchase, we may collect Personal Information such as your name, email, phone number, shipping address, and account credentials. This information helps us process orders, manage communication, and personalize your experience.

PAYMENT INFORMATION
We do not store payment data such as credit/debit card details. All payments are processed securely by third-party Payment Gateways. Their privacy policies govern the use and storage of your financial information.

DEVICE & BROWSER INFORMATION
We automatically collect data such as your IP address, browser type, device model, pages visited, and session duration to analyze performance and enhance security.

COMMUNICATION DATA
If you subscribe to our newsletter or place an order, we may send transactional or promotional communications via email, SMS, or WhatsApp. You may opt out of marketing messages at any time.

COOKIES
We use cookies and similar tracking technologies to monitor user behavior, manage sessions, and improve overall user experience. You can control cookie preferences through your browser settings.

AGGREGATED USAGE DATA
We collect anonymized data about how users interact with our Site to identify trends and improve functionality. This data does not personally identify you.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Fulfill and deliver orders
  • Send order confirmations, updates, and relevant offers
  • Improve the Site and user experience
  • Prevent fraudulent or unauthorized activities
  • Respond to customer service requests
  • Comply with applicable laws and regulations

HOW WE SHARE YOUR INFORMATION

WITH SERVICE PROVIDERS
We may share your data with logistics partners, email and SMS providers, and other service vendors who perform tasks on our behalf. These partners are bound by confidentiality agreements and are only permitted to use your information as instructed by us.\

BUSINESS TRANSFERS
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

LEGAL OBLIGATIONS
We may disclose your information if required by law, regulation, or court order, or to protect our legal rights, property, or the safety of our users and the public.

WITH CONSENT
You will be notified and given a choice when your personal information might be shared for reasons not outlined in this policy.

SECURITY OF INFORMATION

We use industry-standard technical and organizational safeguards to protect your Personal Information. However, no digital system is completely secure. We recommend using strong passwords and signing out of your account when finished.

YOUR RIGHTS

  • Access & Correction: You may review and update your Personal Information by logging into your account.
  • Opt-Out: You may unsubscribe from promotional communications at any time.
  • Cookies: You can manage cookie preferences through your browser settings.
  • Delete Account: You may request account deletion by contacting us. Some records may be retained to meet legal or operational requirements.

CHILDREN’S PRIVACY

Our Offerings are not intended for users under 13 years of age. We do not knowingly collect data from children. If we learn that we’ve collected data from a minor, we will take immediate steps to delete it.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any major updates will be posted on the Site and, where appropriate, notified via email. Continued use of our services after such updates indicates your acceptance of the revised terms.

CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Herbocleanz Solutions Private Limited

Khasra No. 79, Titan Road, Mohabbewala, Dehradun – 248002, India
Email: info@herbocleanz.com
Phone: +91 63974 79987
Website: www.herbocleanz.com